Yes! We offer in-store pickup for local customers. Simply select this option at checkout.

Yes! We occasionally offer special promotions, discounts, and giveaways. Follow us on social media and subscribe to our newsletter to stay updated on exclusive deals. @dparadisebeautysupply

Currently, we only offer national shipping within the United States. Unfortunately, we do not offer international shipping at this time.

At this time, we do not offer local delivery, but we do provide in-store pickup for added convenience.

Yes! We carry a variety of professional salon-quality beauty products. If you're a licensed cosmetologist, please contact us to receive a discount on these products. Wholesale options are also available. Please note that these products are exclusive and not for public sale, so contact us directly to inquire and make a purchase.

For online order inquiries, please email us or send a message through our website. For in-store inquiries, please call our store directly.

We’d love to hear from you! You can review us on Google or leave a product review in the comment section of the product page on our website.

Yes! We offer gift cards that can be purchased online or in-store, making the perfect gift for beauty lovers. For Nelly's Beauty Paradise gift cards, please specify or order the gift card directly at www.nellysbeautyparadise.booksy.com.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website (UPS, USPS, FedEx).

All packages are insured. If you receive a damaged product, please place a claim with the carrier (UPS, USPS, FedEx). If you need assistance with the claim process, feel free to contact us.

First, check with your neighbors or household members to see if the package was placed somewhere unexpected. If you still cannot locate your package, please contact the carrier (UPS, USPS, FedEx) to file a claim, as all packages are insured.

If your package is delayed, please check your tracking number to see live updates on your order’s status. If the package is significantly delayed, please contact us, and we will submit a claim with the carrier. All packages are insured for your protection.

To cancel an order, you must send us a message with your order number and name within 45 minutes of placing your order. We strive for same-day shipment, so cancellations must be requested immediately.

A partial refund means that we may not have had the full quantity of products you ordered. In such cases, you will receive a refund for the missing items.

If you’re interested in purchasing products in bulk, please contact us to inquire about wholesale pricing and special discounts.

We offer standard shipping (3-5 business days) within the United States. We do not offer international shipping at this time.

If you accidentally placed a duplicate order, please contact us immediately, and we’ll help resolve the issue by canceling one of the orders.

If a product is out of stock, you can request a Back in Stock Notification, and we will do our best to restock the item as soon as possible.

If you received the wrong item, please contact us immediately with your order number and a photo of the item received. We will review your order and assist you in resolving the issue. As a courtesy, we will provide you with a discount or store credit for your next order. In some cases, you may only need to pay for shipping on the replacement product.

Yes! We offer an affiliate program for individuals who would like to promote our products and earn commissions. If you're interested in becoming an affiliate, please contact us.

Yes! You can place an order over the phone. Please call us during our business hours, and we’ll be happy to assist you with your order.

If you are issued a refund, please allow 3-5 business days for the funds to be processed and reflected in your bank account. If you have not received your refund within this time frame, please contact your bank or payment provider.

If you need to update your shipping address, please contact us immediately. Once an order has been processed, we may not be able to make changes.

Unfortunately, only one discount code can be applied per order. Be sure to choose the best discount before completing your purchase.

For online order inquiries: Please email us, send a message, or check your tracking number on our website. For in-store inquiries: Please call us directly for assistance.

If your item was refunded, it means that the product is out of stock. However, we will send you alternative product options if available.

Yes! We offer a loyalty program where you can earn ParadisePoints every time you place an order. Simply log in with your email and password, and you'll automatically receive points for each purchase. You can stack up your ParadisePoints and redeem them for discounts or other rewards on future orders.

Orders can only be modified within 45 minutes of placing the order. After this time, we cannot guarantee changes, as we strive for same-day processing and shipping.

Absolutely! If there is a product you are looking for and we don’t have it in stock, please let us know, and we will do our best to order it for you.

Yes! We offer a price match guarantee. If you find a lower price on the same item from a competitor like Amazon, please contact us, and we will match the price.

Yes! We offer free shipping for orders ranging from $80 to $100. The free shipping option will be automatically calculated during checkout.

We have a no refund policy on all purchases. Please review your order carefully before completing your purchase.

We accept all major credit and debit cards for purchases.

Due to the nature of our products, we do not accept returns or exchanges for hygiene and safety reasons. Please double-check your order before completing your purchase.